Platform subscriptions
Paid plans are billed monthly in advance. You may cancel anytime; access continues until the end of the paid period. Because the software is delivered digitally as soon as the plan is active, subscription fees are generally non-refundable once a billing period has started.
When we may refund
We may issue a pro-rata or full refund at our discretion for duplicate charges, confirmed billing errors, or if the service was unavailable for a prolonged period due to our fault. Contact support@dukanic.com within 7 days of the charge with your store subdomain and payment reference.
Seller ↔ buyer orders
Orders placed on your storefront (including Cash on Delivery) are between you and your customer. Return, exchange and refund rules for those orders are your responsibility. Configure clear policies on your store and communicate them at checkout.
Trial
The free trial does not require payment. If you do not choose a paid plan after the trial, product-add limits apply until you upgrade — no subscription charge is taken automatically until you confirm a plan and pay.
Contact
Dukanic HQ, Lahore, Punjab, Pakistan · +92 343 1166632 · support@dukanic.com. See also Terms and Privacy.